Welcoming in the beginning of 2017 is the completion of Heat Exchangers WA’s annual customer satisfaction survey. Heat Exchangers WA received feedback from fifty of our 2016 customers in order to achieve an increased understanding of the market response to our service, quality and price. The customer satisfaction survey is a tool we use for continuous improvement, with the feedback providing valuable information on how we can continue to be the best in the industry.

Heat Exchangers WA were thrilled to receive a score of 8.64 for service, aligning closely with the company mission statement “Service is Our Passion”. Additionally, attaining a score of 8.48 for quality portrays the high standard we hold ourselves and suppliers to, such as Evapco and Kelvion. Finally, achieving a score of 7.80 for price shows we are well placed against competitors, providing excellent service and quality at a competitive price.

An overall value score of 8.31 out of 10 solidifies our position as a market leader in the field of heat transfer equipment supply and service.

Not only did we receive great scores across all three categories, but also gathered an overwhelming response in extra feedback, with testimonials such as:

“Perfect. We call up and anything we want is handled with great, efficient timing. The team goes above and beyond to deliver the best results” – Project Manager, Aromatic Oil Company

“Excellent across the board, with a large quantity of essential parts on hand, and a product that lasts a good amount of time” – Warehouse Supervisor, Public Transport Company

“Incredibly happy with the level of service and quality of product offered at a competitive price, we will continue to utilise you for future business” – Maintenance Engineer, Chemical and Mineral Processing Company

“HEWA have always been able to deliver as required with prompt and professional service. From experience, HEWA are known to be price competitive.”  – Process Engineer, Minerals Processing Company

An enormous thank you to all clients who participated in our customer satisfaction survey. We value all business from our clients and with their feedback we hope to continuously advance our service, quality and price.