Fast response time is the hallmark of Heat Exchangers WA as a customer-centric 24/7 business.
Paul is HEWA’s Sales Manager, the perfect example of just one of our employees providing significantly enhanced root-cause analysis and advanced engineering support, sales and service.
For any cases, Paul provides a premier priority approach to our customers and reviews every part of Heat Exchangers.
This is a valuable benefit because your employees spend less time looking for a root cause, and you get more information about what caused the problem so that you can make sure that it does not happen again.
To summarise, for the most urgent issues, our customers get a faster response from our highly experienced people, doing more work to understand what happened while they fix it and always keep our customers in the loop.
Heat Exchangers WA is pleased to announce this year’s customer satisfaction survey results. We conduct this survey every year for the purpose of self-regulation and improvement. This year we achieved an overall customer satisfaction rating of 8.2 on a scale of 10.
Fouling is the deposition and accumulation of undesirable materials such as scale, algae, suspended solids and insoluble salts on the internal or external surfaces of processing equipment, such as heat exchangers. Heat Exchangers are process equipment in which heat is continuously transferred from a hot to a cold fluid directly through a heat transfer surface that separates the two fluids, such as a plate or tube.
Selecting the correct gasket material is vital to the effective operation of the plate heat exchanger. The majority of PHE gaskets are manufactured from rubber polymers, requiring replacement when the gasket loses its ability to seal due to hardening, loss of compression set and deterioration.
Have you ever seen a pink plate heat exchanger? The team at Heat Exchangers WA and BHP Nickel West Kwinana Refinery have painted this plate heat exchanger pink in support of the National Breast Cancer Foundation. Additionally, HEWA and BHP NKW have provided a $6502.00 donation, contributing toward the incredible life-changing research into the prevention and cure of breast cancer.
The welded (BLOC) plate heat exchangers contain more robust plates with greater thickness and do not have standard PHE rubber gaskets. This different design allows higher temperature and pressure ranges. Compact in design, they still pack a punch with outstanding heat transfer coefficients, even under the most stringent applications. Heat Exchangers WA provide servicing of welded (BLOC) plate heat exchangers, having serviced several COMPA-BLOC from mineral processing plants.
The Pilbara region is a beautiful part of North West Australia, where red earth and deep rocky canyons contrast the dazzling white beaches and untouched coral gardens. The Pilbara is commonly referred to as the ‘engine room’ of Australia, home to a massive mining and processing industry of crude oil, natural gas, iron ore and salt. The climate can be harsh and the heat scorching, with an annual average high temperature of 32 °C. Due to the high ambient temperature year round, it is crucial that the cooling tower equipment operates at peak efficiency to sustain the throughput and revenue of processing plants.
Welcoming in the beginning of 2017 is the completion of Heat Exchangers WA’s annual customer satisfaction survey. Heat Exchangers WA received feedback from fifty of our 2016 customers in order to achieve an increased understanding of the market response to our service, quality and price. The customer satisfaction survey is a tool we use for continuous improvement, with the feedback providing valuable information on how we can continue to be the best in the industry.
Plate heat exchangers are extremely efficient and can be workhorses in many different types of environments. But, knowing what to watch for when inspecting and maintaining your plate heat exchanger is critical. We’ll explore five common questions and answers to help you take better care of your plate heat exchanger.